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ToggleThe questioning skills are important in today’s business world, which moves at a pace much faster than ever before, for effective communication and collaboration in meetings. Asking the right question ensures higher engagement and promotes a culture of innovation and critical thinking among employees.
The techniques included open-ended questions where, for example, the answer to these questions was not a simple ‘yes’ or ‘no’. The art of asking questions with real interest makes conversation much better and shows that employees are interested in what others think and feel.
Many people are afraid of asking questions due to the fear of being ignorant in situations. By creating such an environment, it opens possibilities for everybody to share their ideas.
In this blog, we will look at seven techniques for mastering the art of asking questions in meetings, obtaining information strategies to improve your communication, and driving more productive outcomes.
“I think the art of questioning is key today, but it’s going to be even more critical as we have so much disruption, and we have to adapt and future-fit,” said Lyn McDonell, president of The Accountability Group.
Define the purpose of the question before you are asking it. Questions may be relevant to various aspects, for example.
Collecting of information: to know the facts or details.
Encouraging Participation: To get the other team members involved.
If you notice that you want to ask a question that covers many aspects, try instead breaking it down into more specific questions.
There must be more focused and effective discussions which align your questions with these purposes.
The open-ended questions lead to deeper and more detailed answers. This involves gathering detailed and in-depth information from employees. It encourages them to share their thoughts, feelings, and experiences freely.
The types of questions start with “how”, “what”, or “why”. The employee using these questions can share their thoughts. Example:
Instead of “Did you like the proposal?”, it should be “What do you think about the proposal?”
One should avoid those questions that can be answered in just a single word, “yes” or “no”. One should rather ask such questions that motivate them to elaborate and explore.
It encourages people to share their responses among team members.
This creates a culture that makes conversation safer and more open. This kind of mindset is expressed; members of the team feel free to bring out their ideas without the fear of being judged.
Phrasing—start your question with, ‘I wonder what your perspective is on,’ to make it an opening for discussion.
Asking good questions makes employees think deeply. They must be asked in a way that encourages team members to reflect on their experiences. Examples include:
“What challenges did you face while applying this strategy, and what did you learn?”
Asking open-ended questions starts with “What have you learnt?” or “How has this experience shaped your thinking?”
Such questions deepen conversations and lead to the employees development and the overall growth of team members.
Active listening is one of the most important elements during an effective questionnaire. You may also note necessary follow-up questions for high engagement.
Avoid interrupting speakers. Do not think of your next question while a person is talking; instead, listen to what that person is communicating.
Leading questions can influence answers and limit honest opinions and feedback. They might influence what the person says.
Instead of “Don’t you think this is the best way to do this?”, try asking, “What are the pros and cons of this approach?” This encourages free discussions, and numerous views open.
Did you know? Teams that use check-in questions are 39% more connected. This boosts their ability to work together and solve problems.
To ask effective questions:
Be Clear and Concise: The questions asked must be clear enough and avoid the language that confuses the person who is answering.
Adjust Questions to Your Audience: tailor your approach, which adjusts the questions with respect to their background and expertise.
Use the “5 Ws and H” framework: who, what, when, where, why, and how, while forming your questions. This way you can make the discussion comprehensive.
Avoid Leading Questions: Avoid asking leading questions. Frame questions that allow the employees to give honest answers.
Encourage Reflection: Frame questions that make a person reflect deeply. For example, “What lessons have you learnt from that experience?”
The art of questioning can be a very powerful technique. It helps us with more clarity and helps in understanding meetings much better. It encourages critical thinking and brings out the best information. The following are some ways through which the question can be adapted and used.
What are the breakthrough solutions to solving this problem?
How do we incorporate [specific idea] into the solution, and why?
What is the actual root cause of the problem?
What solutions have we tried, and what were the results shown?
What defines success in our business/industry/department?
What risk can we anticipate?
What are the milestones we hit since our last meeting?
What challenges are currently in our way?
Making the approaches in question strategies specific to the context of the meeting would be a robust and effective support to your team and the company.
Research Insight:The paper “The key features of workplace meetings: Conceptualising the why, how, and what of meetings at work” by Joseph A. Allen, Steven G. Rogelberg, and Cliff W. Scott found something interesting. They looked at 253 papers about workplace meetings. They wanted to know what makes meetings effective.
They discovered that leading is the most important feature in meetings. This is followed by interacting, managing time, engaging, and reflecting. This shows that asking good questions is crucial for a meeting’s success.
Learning to ask good questions in meetings is key for team success. It makes meetings more engaging and effective. By setting clear goals, using open-ended questions, and fostering a safe space, meetings become places for innovation and teamwork.
Improving your question-framing skills requires dedication, especially for those who are anxious. It can be challenging to ask questions or speak confidently. At Amity Institute of Training and Development (AITD), we offer training programmes to develop these skill sets.
ATID provides question-based bespoke training programmes in the art of asking questions. How AITD can assist an organisation:
AITD offers workshops to train how to ask impactful questions. Professionals will learn how to frame them and how to facilitate them well during discussions.
AITD designs training modules according to the needs and requirements of your organisation so that we can provide the best experience in our offerings and bring excellence to the organisation.
Various methodologies are used by AITD, ranging from role-playing to group discussions that allow for skills practice in the art of asking good questions in a real-life scenarios.
Is there an art to asking questions? Absolutely. With the right tools, training, and commitment, employees can become questioning master. This skill can greatly benefit your professional and organisational success.
Start your journey toward inquiry with the solutions offered by AITD. Unlock the power in your organisation.