Conflict management is vital in today's fast-paced world. Misunderstandings can quickly escalate, leading to significant issues. Therefore, it's crucial to develop effective conflict negotiation skills. These skills are key to resolving disputes, improving teamwork, and increasing productivity.Common mistakes involve conflict avoidance, ineffective listening, and the inability to recognise various communication...

In today's fast-paced work environment, how organisations handle conflicts significantly shapes their culture. Effective conflict resolution not only addresses disputes but also promotes a positive, collaborative, and productive workplace. A culture that encourages open discussions and teamwork helps prevent conflicts and enhances employee satisfaction.On the other hand, poor conflict management...

Conflict is an inevitable part of any workplace. Conflicts, when handled right, can improve communication and teamwork. Proper conflict resolution fosters trust, improves performance, and ensures employee satisfaction and retention. This blog explores the nature of workplace conflict, theories for effective conflict management, and the best strategies for fostering healthy...

In today's diverse workplace, conflicts are inevitable. Employees coming from various backgrounds, experiences, and different opinions to create a dynamic work environment.Effective conflict management plays a crucial role in maintaining a positive and productive organisational culture. It involves identifying disputes, addressing them proactively, and finding out solutions that improve understanding...

The digital economy is the economic activity that results from billions of everyday online connections among people, businesses, devices, data, and processes. The digital economy is booming. Annual smartphone shipments have more than doubled since 2010, hitting 1.2 billion in 2023. Internet of Things (IoT) devices are projected to surge 2.5...

Customer experience in banking has assumed importance, especially after the advent of digitisation and artificial intelligence (AI). In the Indian context, one of the banks that adopted customer experience as a business strategy and derived significant benefits is ICICI Bank. This article briefly narrates the journey of ICICI Bank in...

ESG—Environmental, Social, and Governance—has become more than just a buzzword. It’s a guiding framework for companies that want to demonstrate their commitment to sustainability, ethical practices, and responsible governance.One of the critical tools in this movement is the ESG rating, or ESG score, which helps stakeholders assess a company's performance...