The digital economy is the economic activity that results from billions of everyday online connections among people, businesses, devices, data, and processes. The digital economy is booming. Annual smartphone shipments have more than doubled since 2010, hitting 1.2 billion in 2023. Internet of Things (IoT) devices are projected to surge 2.5...

Customer experience in banking has assumed importance, especially after the advent of digitisation and artificial intelligence (AI). In the Indian context, one of the banks that adopted customer experience as a business strategy and derived significant benefits is ICICI Bank. This article briefly narrates the journey of ICICI Bank in...

ESG—Environmental, Social, and Governance—has become more than just a buzzword. It’s a guiding framework for companies that want to demonstrate their commitment to sustainability, ethical practices, and responsible governance.One of the critical tools in this movement is the ESG rating, or ESG score, which helps stakeholders assess a company’s performance...

“The invisible hand of the marketplace has to be balanced by emphasizing the visible hand of good governance.”                                  Amartya Sen, Nobel Prize-Winning EconomistAbstractCorporate governance is one of the most important legislative domains of a business organisation, which has an impact on its profitability, growth, and even sustainability of business. As business...

Corporate fraud is a worldwide scenario that affects all countries and all sectors of the economy. Corporate fraud includes a wide range of illegal acts and illegitimate practices involving misrepresentation and intentional deception.The first initiative that the US government has taken was the passing of the Foreign Corrupt Practices Act...

Picture a world where companies operate solely with profit in mind, ignoring the long-term impact of their actions. Factories spew pollution into the air without restraint, oceans fill with plastic waste, and employees work long hours in unsafe conditions. There’s no regulation, no accountability, and no thought given to the...

ESG—Environmental, Social, and Governance—has emerged as a critical framework guiding companies toward responsible and sustainable operations. As ESG continues to gain prominence, organisations are finding themselves under increased scrutiny from investors, regulators, customers, and employees, all of whom are demanding higher standards in how businesses manage their environmental impact, social...