The Difficult Conversations Program is an all-professional level program that looks to inform participants on learning how to effectively handle challenges in an interaction. Its purpose helps participants understand and learn empathetic communication that leads towards conflict resolution dealing with every type of tough conversation without fear.

The Program Covers:

• The module Difficult Conversations at Work outlines common issues in the workplace about giving and receiving feedback related to the performance of working members or discussing team dynamics.
• Role-Play Scenarios: Interactive difficult conversations role-play scenarios that allow learners to practice techniques for working through difficult conversations in a controlled environment.
• Long-Distance Conversations: How to have hard conversations over distance, preparation techniques, and communication suggestions.
• Types of Difficult Conversations: Various scenarios and how to approach them ranging from workplace disagreements to personal topics.

• Develop an understanding of what difficult conversation means and why effective management of difficult conversations is so important for maintaining healthy relationships.
• Develop techniques in managing difficult conversations at work, enhancing their communication skills and approach to workplace issues.
• Role-play with scenarios that present challenging conversations, which helps them develop confidence in the real application.
• Difficult conversations summaries and key takeaways that reinforce learning will be available to summarise this learning and therefore provide easy references to the strategies.

Program Benefits

Participants of the Difficult Conversations Program will take away numerous benefits such as:

• Improve Communication Skills: Learners are going to gain effective communication skills which can easily get applied in professional and personal talks.
• Enhanced Resolution Abilities from Conflicts: By pinpointing different types of hard conversations and role-play experience, a person develops more effective resolution abilities.
• Gain the Courage to Discuss Controversial Issues: One gets enough confidence to resolve controversial matters like performance issues or even team conflict if it happens by going through the various role-play events conducted on different topics.
• Practical Resources: Some Summaries of EPUB on the crucial conversations done that will aid further learning for development.
• Increased Empathy and Understanding: This course empowers the participants to easily acknowledge the presence of more than one perspective, thus engendering more empathetic dialogue.