Getting Great Feedback
Master Feedback Skills to Drive Innovation and Boost Organizational Performance
Getting great feedback is no longer a nice-to-have — it's a critical skill set for the workplace. Feedback is key for employee growth and team success. It helps when employees do well or when customers share their thoughts. It also boosts learning during discussions. In today’s fast-moving business world, teams must master the art of getting good feedback and applying it to daily operations. At Amity Institute of Training and Development (AITD), we understand the challenges businesses face in building a feedback-driven culture. This programme is designed specifically for corporate teams that are focusing on enhancing communication skills, driving employee engagement, and building a high-performance workplace.
- Explore the psychology and its importance of getting feedback in the corporate landscape.
- Understand the constructive feedback models to foster clarity and reduce defensiveness.
- Learn how to convert great customer feedback into internal service benchmarks.
- Determine confidence in both giving and receiving feedback, even in difficult situations.
- To have a positive perspective towards a feedback-rich culture that drives innovation and excellence.
The Getting Great Feedback programme by AITD is a highly interactive corporate programme. It focuses on building a feedback mindset for employee engagement, fostering trust-based communication, and strengthening individual and team performance. Trainees will learn how to get feedback by being honest, constructive, and result-orientated — whether it’s from peers, managers, or clients. They will explore real-life situations, practise giving and getting great feedback, and understand how feedback contributes to a learning organisation.
Learn the essential attitudes or mindsets that lead to effective receipt of feedback.
Practise a model for receiving feedback in a manner that will maximise the value of feedback received.
Ensure behaviour change by developing action plans and accountability.
To avoid mistakes that may result in extreme anxiety on the part of the receiver of feedback.
What You'll Learn?
- Explore how to get feedback which drives improvement across all levels of the organisation.
- Learn how to use one-liner feedback and amazing feedback quotes to motivate the team and increase productivity.
- Understand how to turn great customer feedback into service excellence strategies.
- Giving feedback for great service with clarity, being respectful, and in an impactful manner.
- Determine and identify how to encourage and collect good feedback for self and team growth.
Program Benefits for Your Organisation
Trainees will benefit from:
Strengthens Communication and Collaboration: Feedback for good performance builds trust and transparency, preventing the development of silos while promoting team spirit.
Encourages Innovation and Growth: A culture for great learning feedback enables experimentation, risk-taking, and continuous learning to stay ahead in the evolving markets.
Supports Continuous Improvement Culture: Regular feedback sessions help to align individual goals with business strategy by reinforcing accountability and help in decision-making.
Builds Reputation Through Customer-Centric Insights: Getting feedback from customers leads to better products and services and building trust, strengthening your brand image in the market.
Decreases conflicts and miscommunications: Good feedback systems clear misunderstandstandings, thereby above all maintaining a working environment very much suited and with fewer HR interventions.
Retention of High Performers: Good continued performance feedback examples encourage employees to stay and develop with the organisation.
Who Should Attend the Getting Great Feedback Programme?
Team Leaders and Managers: Looking to improve the engagement of teams, give feedback for great performance, and develop a culture of continuous improvement.
Customer Service Professionals: A first level of those who interpret great customer feedback and act upon it for improving and delivering the feedback for great service.
Sales and Business Development Executives: Who rely on getting feedback from customers to fine-tune offerings and build trust-based client relationships.
HR and L&D Specialists: Focused on embedding good feedback practices into performance appraisals, talent development, and leadership coaching.
Corporate Trainers and Internal Coaches: Aiming to model and teach effective feedback techniques using great job feedback examples and real-world applications.
Project Managers and Cross-Functional Leaders: Navigating diverse teams where clear, constructive feedback methods drive collaboration and accountability.
Executives Driving Organisational Change: Who understand the strategic impact of great learning feedback in enabling transformation and innovation at scale.
Why Choose AITD for the Getting Great Feedback Programme?
Proven Corporate Impact: Trusted by over 400 companies to nurture high-performing and feedback-orientated teams.
Tailor Your Needs: These modules will be custom-fitted to complement your leadership style, business priorities, and team values.
Practical Business Scenarios: It covers role-plays and case studies based on performance reviews, client feedback loops, and internal teams.
Expert Facilitators: Led by corporate trainers having deep knowledge and expertise in organisational psychology and feedback frameworks.
Immediate Application: Prepared ready-to-use tools like feedback models, one-liner responses, and real-time coaching frameworks.
Feedback-Driven Culture: Promote a positive environment which is open for communication, accountability, and ongoing improvement across all levels.
Scalable for Growth: Developed for teams of all sizes that can be aligned with leadership development pipelines.
