Reimagining the Future of Work in Retail Sector Webinar

Leadership Studio | Webinars, Past Webinars | May 30, 2025

Table of Contents

Webinar Overview

As the retail sector evolves at lightning speed, driven by technology and changing consumer habits, it’s time to rethink how we work. From the shop floor to the back office, retail workers and leaders alike are navigating a landscape that blends tradition with innovation. In this piece, let’s explore how reimagining the future of work in the retail sector can create more meaningful, productive, and people-centered experiences.

With COVID-19 changing consumer sentiment and lifestyle, it has also accelerated the adaptation of technology in the retail industry. Retailers who digitise their workforce, enabling employee engagement and productivity, will likely create cost savings that can be redirected into customer experiences. Both online & physical stores are likely to embrace immersive technologies and intelligence to understand consumer psychology and requirements. Organisations are adjusting to how work gets done, exploring new ways of working and leveraging technology as immediate priorities.

Organisations need to take a proactive stance in understanding how work will be done in the future and how that shift impacts the workforce, how it should be organised, and how to maximise impact to drive the business forward. To understand the work culture, business environment, reporting structures, technological innovations and their impact on the future of work at large, we have invited Mr Ranjit Khompi, Head of L&D – Fashion & Lifestyle Business, Reliance Retail, to our Leadership Studio.

Key Discussion Highlights

Organisations today are undergoing structural and strategic transformations in how work is defined, delivered, and evaluated. There is an urgent need for proactive planning around:

How the future of work will unfold in the retail sector.
The evolving work culture and reporting structures in the digital era.
Technological innovations driving efficiency and employee empowerment.
Developing future-ready skills and enabling performance.
Leveraging automation and AI to boost customer and employee experiences.

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Expert Speaker

Mr. Ranjit Khompi

Head L&D @ Reliance Retail – Fashion & Lifestyle Businesses

Ranjit Khompi is an award-winning business professional with 24 years’ experience across marketing, consulting and HR. He has held leadership roles in product management, international trade, human capital consulting, global talent management and P&L roles for international geographies across diverse sectors of office automation, automobiles, IT, outsourcing, insurance, telecom and retail.

Mr Khompi holds HR credentials of Senior Certified Professional (SCP) from SHRM, USA, and Chartered Professional in Human Resources from CPHR, Canada. He brings his business and talent experiences while authoring numerous articles, presenting keynotes at international HR and L&D summits and developing copyrighted ‘Training Quantification Methodology’. In his current role, he leads talent readiness of >31,000 employees for fashion & lifestyle businesses of India’s largest retailer by driving business outcome-focused HR interventions.

Topic Covered:

Reimagining future work strategies within the retail space.
Understanding key trends shaping the digital workspace and work culture.
Insights on automation and artificial intelligence in enhancing CX and EX.
Practical ways to build and enable a future-ready workforce.
Reinventing skills, capabilities, and performance metrics for tomorrow’s challenges.