Evolution of the Indian Insurance Sector: Emerging Work Culture

Table of Contents

Webinar Overview

The Indian insurance industry had been undergoing a generational shift—with accelerated automation, cognitive computing, and remote-first work reshaping both service delivery and workplace norms. To discuss how the sector was reengineering jobs, performance frameworks, and skills to stay competitive in a digitally driven world, Ms Vishakha RM, Managing Director & CEO of IndiaFirst Life Insurance, was invited to the Amity Global Leadership Studio.

Expert Speaker

Ms. Vishakha (RM)

Managing Director & CEO, IndiaFirst Life Insurance

Ms Vishakha RM led IndiaFirst Life as its MD & CEO since March 2015, driving significant growth and successfully overseeing the transition of shareholding from Legal & General to Warburg Pincus. She was consistently recognised among Fortune India’s Top 50 Most Powerful Women in Business (2017–2019) and honoured with accolades such as ICAI’s CA Business Leader – Women and Business World’s ‘Most Influential Woman’.

Highlights of the Webinar

Discussed how digital transformation reshaped work design and automated key knowledge tasks.
Explored the shift from traditional appraisals to outcome-based performance frameworks.
Highlighted the rise of socially distant yet virtually connected workplaces.
Emphasised the need to build skills in digital fluency, remote collaboration, and adaptability.
Addressed the cultural shift towards innovation, agility, and impact in the insurance sector.