Driving Change Through the Customer

Whether you recognise it, or not, your customers are driving change within your organization in so many ways then they were, even a few years ago. This is industry wide and can mean the difference between companies who just survive the next few years or those that thrive ahead of their competitors. Through this session you will learn how to uncover what it is your customer really need and drive the necessary changes in your customer related strategies.

Learn how to “listen” to and not only talk “at” the customers.
Understand how to engage with the customer through multiple channels, Websites, Contact Centre, Social Media, Chat etc.
Learn how to build trust with your customers through online and offline platforms.
Understand how to map your customer and provide and experience different from the competitor.
Learn how to make customer feel extra special.