Amity Institute Of Training & Development

I hear you’: Empathetic Listening Skills

The ability to listen well is a crucial soft skill. Active listening is the key to effective communication as it requires a "real and active" two-way exchange of information between two or more people.

Participants will:

  • Understand the difference between ‘hearing’ and ‘listening
  • Learn to paraphrase and restate for clarification. Become a better listener and recall details better.
  • Embark on a methodical plan to gradually improve their listening skills.
  • Engage more effectively through actively listening.

 

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