Objective

Today’s customers are well informed and savvy, they need sales professionals to help them diagnose their needs and identify solutions. Every banking customer’s need is different and requires customized solutioning. The consultative selling approach equips sales professionals with the skills to understand customer needs better & faster. The consultative approach to solutioning adds lot of value to the customer and it builds credibility and trust which creates loyalty and lifetime customer value.

Participant Outcome

• Develop trust and rapport with clients
• Ability to understand and relate to customer segments
• Empathies with customers and their needs
• Consulting approach in pitching right products
• Doubt handling and Handle Objections
• Facilitate decision making process

Milestones

• Able to conduct effective meetings
• Building trust & rapport with clients
• Able to Manage different types of customer
• Understand the customer psychology in buying decision process
• Recognize the importance of benefit selling